Welcome to the Support Center

If your library is experiencing a technical problem that is completely disabling or severely degrading library service, then please dial our Emergency IT Hotline at 717-207-0500 x7. Such emergencies would include but are not limited to:

• Sierra circulation is completely unavailable
• No Internet access
• No public computing access

For all support problems, questions, and requests for work, please continue using this Support Center portal. Please click Open a New Ticket on the right hand column. The more detailed your information, the faster and more effective our response will be.

To receive a callback from IT regarding your ticket, select "Yes" for "Need callback today" during ticket creation.